Shared Service Center free essay sample

How to influence people in the striving towards organizational goals Emma Carlsson and Ann Schurmann Sammanfattning Abstract Background: A constant market pressure on companies to increase their competitiveness has compelled managers to explore business models outside of the traditional ones. The Shared Service Center (SSC) forms part of these untried models, and since research is scarce, there are no obvious paths to follow for the design and use of management control systems in SSCs. Purpose: The purpose of this thesis is to describe the design of the management control system in a SSC, and further to analyze the underlying reasons for its outlining. Demarcation: The study is limited to the investigation of the SSCs of Electrolux, SKF and Volvo. Moreover, the problem is highlighted from the perspective of the SSC management. Realization: Interviews with the SSC’s management or close surrounding were undertaken. Results: Sprung out of the process orientation, SSCs in their management control primarily focus on customers, process improvement and people. We will write a custom essay sample on Shared Service Center or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Med sitt ursprung i processorienteringen fokuserar SSCs framst pa kunder, processforbattringar och manniskor. I stravan att uppna kostnadsreduceringar och kvalitet anvander SSCs flera olika styrverktyg och valet beror pa variabler som organisationsstruktur, extern omgivning, teknologi och strategi. Nyckelord Keyword Shared Service Centers, Management control, Electrolux, SKF, Volvo Acknowledgements We would like to show our appreciation to the people that we have been in contact with at Electrolux, SKF and Volvo, as their cooperativeness and commitment for this thesis have been an inspiration for its completion. Verelst regards it as a duty of everyone on a management level to follow and to actively support the Group strategy. The strategy of EFC can be described as being focused, involving three delimitations: Europe only; sales only; and finance transactions only. Moreover, EFC is efficiency driven, not profit driven. Verelst does not believe in the concept of a SSC serving external customers as it involves a risk of lowering the 46 Empirical study quality of the services to improve the picture. The fact that cost is not the only issue is also the reason for why EFC has chosen.